TECHNICAL AFTER-SALES
SERVICE
Huaxin technology after-sales team use connect technology with the market professional services providing stable and reliable guarantees for global customers.

TEAM INTRODUCTION

Huaxin Technology has established a professional, efficient, and reliable technical after-sales team.To provide global customers with full cycle and multi-dimensional equipment support services, and to make unremitting efforts to ensure the stable operation of customer equipment.

24/7

Always-On Help

30+

Expert Engineers

365

Complete Cove

TEMA CORE

QUICK RESPONSE,PRECISE RESOLUTION,
AND FULI PROCESS ESCORT

The company has established a 24/7 professional solid equipment technical skills and richs tructure, operating principles, and operational after-sales team consisting of more than 30 people. The team members experience in fault handling, and have a deep understanding of the core Id maintenance needs of the equipment in various scenarios. The team is positioned as "quick response, precise solution, and full process escort", connecting the entire chain of equipment research and development, production, and customer operation, transforming technological advantages into service value, and effectively addrssing customers operational concerns.

CORE SERVICES

FULL-CYCLE TECHNICAL SUPPORT

Onboarding Guidance

We guide new clients through setup, testing, and operation with manuals, videos, and live remote support—ensuring quick proficiency.

Daily Support

We provide real-time assistance for cleaning, refilling, and adjustments, plus maintenance tips to simplify operations and reduce costs.

System Upgrades

Free software and technical updates—like the Master OS—are provided to keep devices aligned with market needs and operational upgrades.

EFFICIENT ISSUE RESOLUTION

98% of issues are resolved remotely via the smart cloud platform and mini-program.Engineers offer real-time video guidance and troubleshooting resources.Modular partfailures support "plug-and-play replacement," with video-assisted repairs completed in just 5 minutes to minimize downtime.

EOUIPMENT SERVICE GUARANTEE

All equipment comes with a 1-year full warranty, including free replacement of parts and repair services during the coverage period.

FAQ

QIs the machine prone to rust?

Anti-rust oil is applied to metal parts during sea transportation, and the packaging adopts multi-layer protection to prevent moisture.

QWhat does the lifelong maintenance service include?

Including free replacement of small parts, software updates, remote technical support, maintenance of main components, etc.

QIs on-site maintenance service provided?

National third-party after-sales team, on-site service within 24 hours (48 hours in remote areas).

QWhat if the machine breaks down?

98% of problems can be solved through remote video guidance; modular parts support plug-and-play replacement.

QHow to clean the machine?

One-click self-cleaning is supported, the whole process takes about 15 minutes, and no disassembly is required.

QWhat daily maintenance is required?

Daily material replenishment and using the "one-click self-cleaning" function 1–2 times a week.

QHow long is the machine's warranty period?

The whole machine has a 1-year warranty, and the service life of core components such as the compressor can reach more than 8 years.

QDoes it support self-diagnosis of faults?

It supports remote diagnosis and self-repair of 95% of problems, such as automatic detection and thawing of frozen cylinders.

QDoes it support advertising?

The 32-inch screen supports rotating advertisements, and the cup body can also be customized with advertisements to increase additional income.

QIs there a night mode?

It supports automatic night energy-saving mode to reduce noise and energy consumption.

QDoes it support the setting of promotional activities?

It supports the setting of promotional activities such as buy one get the second half-price and buy three get one free.

QDoes it support the profit-sharing function?

It supports automatic proportional profit-sharing with shopping malls/partners, and real-time settlement for each serving.

QDoes it support multiple languages?

It supports more than 20 languages including Chinese, English, German, French, etc., and can be customized.

QIs there a cloud platform system?

Yes, it supports remote control, data analysis, price adjustment, fault diagnosis, etc.

QDo you support remote viewing of sales data?

Yes, real-time sales volume, raw material remaining, equipment status, etc. can be viewed through the mini-program.

TECHNICAL AFTER-SALES SERVICE Huaxin technology after-sales team use connect technology with the market professional services providing stable and reliable guarantees for global customers.